FFX offer free delivery on orders to most UK addresses (offshore and highland postcodes may have additional surcharges applied automatically when ordering*).
When you order goods from our website any cost of delivery will be calculated automatically for you. Cost of delivery is calculated using weight, value, your location and delivery method required to get your goods to you quickly, safely and accurately.
Some bulky/multi-parcel orders may incur a delivery surcharge, such as pallet deliveries. Please call us for a quotation for any extra costs, if any. If a surcharge is required we will contact you after you have placed your order via phone or email.
Your delivery method is chosen based on the value, weight and size of your total order. Orders will be shipped via Royal Mail first class services, or tracked, or courier (Parcel2Go). On small, low weight orders you may have the option of upgrading to a courier delivery at a charge of £4.99.
All goods are shipped on a 3 day delivery service (3 day delivery is defined as the 3 working days and may be delivered up to 7pm. i.e Friday orders will be delivered on Monday).
In most cases, orders received prior to 2pm will be shipped same day. In some instances, where stock is held at our suppliers, shipping may take an extra few days.
All customers should expect to receive their orders within 3-5 days maximum, unless otherwise stated. If your goods have not been received after 5 days, please email firstname.lastname@example.org. After receiving contact from you we will start an internal investigation with the courier which can take between 3-5 working days. Once the investigation is complete Toolfolks will be in a position to provide you with an update. Failure to notify Toolfolks within this timeframe may prevent an investigation from taking place with no final resolution being offered. Therefore, any goods purchased will be non-recoverable / non-refundable and will not be re-dispatched.